There are lots of taxi booking apps for customers to pick between in Australia. In such a crowded field, ATIA recommends that customers take care to avoid potential harm or disappointment by choosing an app that satisfies the criteria listed below.
1 Safety
• Only properly licensed and registered vehicles are used to provide trips; AND
• Only properly certified / authorised drivers are used to provide trips.
2 Service Quality
• Service response times for app requests are equal to, or better than, comparable industry standards; AND
• The app provider has effective processes & procedures for assisting passengers –
(a) recover their lost property; AND
(b) resolving customer complaints.
3 Fares & Payment
• Passengers are only required to pay the fares as displayed on the in-vehicle taximeter; OR
• Passengers can only required to pay the fare amount quoted at the time of booking.
4 No Discrimination
• Requests for service by passengers cannot be declined; AND
• Requests for accessible services are accepted equally, and on effectively the same terms, as other requests.
5 Responsibility
• Passengers are not required to supply indemnities to the app provider to use the app; AND
• Drivers are not required to supply indemnities to the app provider to use the app.
6 Accountability
• The privacy of passengers’ trip and personal details are protected; AND
• Operational performance data and measures are available to Government taxi regulators.
7 Lawful
• The app, and app provider, comply with all legislative and regulatory requirements applicable to their operation.